How can we help you?

Learn how to create an account, find service providers, book services and manage your bookings.

• Create and verify your account.
• Search providers by city and service category.
• View provider profiles, ratings and feedback.
• Book a required service.
• View booking status and history.
• Reschedule or cancel a booking when allowed.
• Submit ratings and feedback after service completion.
• Submit a complaint when required.

Learn how to register as a service provider and manage customer service requests.

• Create a service provider account.
• Verify your registered email address.
• Complete the provider registration form.
• Upload the required verification documents.
• Wait for Admin approval.
• View and manage customer booking requests.
• Accept or reject booking requests.
• Manage reschedule requests.
• View ratings and customer feedback.
• Submit complaints when required.

Follow the registration process according to your selected account type.

• Select Customer or Service Provider during Sign Up.
• Enter your name, email and password.
• Verify your email using the verification link.
• Service providers complete an additional registration form.
• Provider documents are reviewed by the Admin.
• Approved providers can access the provider dashboard.

Learn how to create and manage your service bookings.

• Search for a suitable provider.
• Open the provider profile.
• Select Book Service.
• Enter the required booking information.
• Wait for the provider to accept or reject the request.
• Manage rescheduling when required.
• Check your booking status through your account.

Customers can cancel an accepted booking according to the cancellation time allowed by ServiceGo.

• A customer can cancel an accepted booking up to two hours before the scheduled service time.
• After the allowed cancellation time, the cancellation option is no longer available.
• If a customer cancels within the allowed time, the applicable provider charge can be returned to the provider wallet according to the system policy.
• If a provider cancels an accepted booking, the cancellation is recorded by the system.

ServiceGo uses a wallet system for managing applicable provider charges and payment records.

• Providers can view their wallet balance.
• Applicable charges are recorded in the wallet.
• Payment slips can be uploaded when required.
• Wallet transactions can be managed through the wallet section.
• Service charges between customer and provider are handled offline.

Users can report serious issues through the complaint section.

• Customers can submit complaints about service providers.
• Service providers can submit complaints about customers.
• Admin reviews submitted complaints.
• Warnings may be issued for minor issues.
• Accounts may be blocked for repeated or serious violations.

Keep your account information secure and up to date.

• Use a valid email address during registration.
• Keep your password private.
• Use Forgot Password if you cannot remember your password.
• Logout after completing your session.
• Provide correct information during registration and booking.